Before going off to work today I checked my UW email and found the following notice from one of my fellow consultants: A major water leak on C3 at the UW Tower is forcing the temporary move of Service Center (“help desk”) operations to the 4545 ERC. I didn’t think too much of it at the time. […]
Read more →A male in his 50’s calls in. Me: University of Washington. How may I direct your call. Caller: I’d like to talk to né of your sasquatch professors. Me: Sasquatch professor? Caller: You should have one or two of them. What is their number? (I ditfully type in sasquatch into the search databases) Me: I’m not getting any […]
Read more →The Introduction One of the secondary duties of my job is to handle mainline operator calls for the UW. It’s usually fairly mundane, with calls that are generally worried students asking for admission, or alumni trying to donate more money to athletics. Occasionally a caller might be rude, and yes, a language barrier will sometimes rear its […]
Read more →Yes, it’s true. I’m on the wall of shame for this one. I’ve always had a rather bad relationship with my message tone for my phone. First it was one of those canned messages where I say my name and it repeats it. Generic, boring, and impersonal. But I didn’t have anything better, since I dislike how I sound over the […]
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